Repair work disappears
Scheduled revenue continues while callout and ad-hoc repair invoices fall to zero at the same site.
Equipment maintenance
The service contract can stay while the repair work leaves.
Flat contract billing can hide a valuable change at one site: callouts and ad-hoc repairs have gone elsewhere. ChurnRisk separates those revenue lines and puts the open service history beside them.
Site and agreement level warnings, with a low confidence ceiling until field-service data is connected.
How the work repeats
Each site has two revenue stories
Scheduled maintenance follows an agreement and renewal date. Callouts follow the assets and whatever breaks. A multi-site client can keep the main agreement while quietly testing another contractor for repair work at one facility.
The loss appears first in the split. Contract revenue stays flat, ad-hoc repair revenue reaches zero, and response-time complaints sit unresolved near the renewal date.
Useful changes
Changes that deserve a site-level review
Contract, repair, site, and renewal signals remain separate.
A site leaves the agreement
A multi-site contract renews with fewer facilities or a narrower service scope.
Service visits stop billing
A planned preventive maintenance visit passes without the expected invoice or supporting email trail.
Renewal follows complaints
Response-time or technician-quality complaints remain open as procurement starts asking for comparisons.
Warning examples
A warning needs the site, agreement, and open issue
These examples are illustrative and use the maintenance pack.
The agreement renews in 47 days. Two response-time complaints remain unresolved. Ad-hoc repair revenue at this site has been zero for four months.
The client renewed with one fewer site. The removed facility still appears in recent service correspondence.
A planned preventive maintenance visit passed without an invoice. The field-service record is outside ChurnRisk and needs checking.
Illustrative warning copy. Figures and events are sample data from the industry pack.
False alarms
A quiet site may simply need less service
Operational changes can create clean-looking gaps in the ledger.
The asset was replaced
New equipment can remove the repair demand while the relationship remains sound.
The site is closing
A facility closure explains lost service volume and should not trigger a retention message.
A planned shutdown
Maintenance need can pause during a known production shutdown, then return on schedule.
Billing was prepaid
Advance contract billing creates an apparent invoice gap even when scheduled work continues.
An open service complaint blocks renewal-pitch copy. Commercial terms stay with procurement, not the site contact.
Connector limits
The work-order system holds most of the missing truth
This pack is capped at low confidence until a field-service connector exists.
What ChurnRisk can read today
QuickBooks can separate recurring contract lines from repair revenue when invoices carry the site and service type. Connected mailboxes can show response-time complaints, tender language, and facility contact changes.
What remains outside the record
ChurnRisk does not connect to work-order, field-service, or asset management platforms today. Technician conversations that stay on site or by phone are also invisible.
Missing work-order data caps confidence at 40%. Missing asset-management data caps it at 45%, and technician conversations outside email cap it at 50%. A confident-looking invoice pattern cannot override those ceilings.
Read the current connection boundaries for QuickBooks and Gmail or Outlook. The How It Works page explains how missing data becomes an unknown instead of a healthy reading.
Monday workflow
Treat the warning as a site investigation
A call comes after the service record is checked.
Split the revenue
Compare agreement billing with callout and repair work for the same facility.
Check the assets
Confirm whether equipment was replaced, decommissioned, or covered by a planned shutdown.
Read every open complaint
Bring response time, repeat-fault callbacks, and the renewal date onto the same review.
Prepare the right call
Route service recovery to the facility contact and commercial questions to procurement. A person places the call.
See the full product workflow, including evidence, confidence, and approval before any customer contact.
Related industries
Other site and agreement businesses
Commercial cleaning
For site contracts where scope and service credits change the monthly bill.
MSP and IT services
For managed agreements where the service system sets a strict confidence ceiling.
Compare plans on Pricing, or use the demo to test one account with labeled sample data.
See which sites kept the contract and lost the callouts.
Start with your agreement and repair lines, or walk through one renewal where the field-service record still needs a human check.
There is no field-service connector today. The page keeps that limitation visible on every affected warning.
